Date not convenient? If the date above is not convenient, you may schedule a private webinar conducted by Dr. Dana at a time convenient for your team or organization. See Private Webinar Option for details and special benefits.

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Overview

Conflict is an often hidden, but high, cost — hidden in salary budgets in the form of wasted time, recruiting budgets in the form of unnecessary turnover, and in the consequences of poor decisions that result from a decision-making process contaminated by needless power contests. By engaging in the webinar pre-work, you will be given tools to measure the financial cost of conflict in your organization, and to compute your return-on-investment (ROI) in this training.

This webinar is the most cost-effective way to quickly gain essential knowledge about the increasingly important necessity of effectively managing employee conflict — without lengthy time away from work, and without travel.

Learn to manage the differences that impair teamwork, erode job motivation, reduce cooperation, and degrade decision quality — and can even lead to sabotage, violence, termination, and lawsuits.

Each participant can quickly learn these proven and powerful communication tools to negotiate productive work relationships, finding solutions to business problems caused by conflict — even when none were thought possible!

Assemble your entire team in your conference room for one hour to gain the essential knowledge to manage, prevent, and resolve workplace conflicts — for one low fee.

Who is it for?

This webinar is designed for managers, team leaders, supervisors, key technical personnel in leadership roles, and human resources staff — in short, for any employee who is responsible for the cooperative work of others. Non-managers also benefit; indeed, team members are encouraged to attend. Participants will learn the core competency of Managerial Mediation — also considered a "life skill" since it can also be used to enhance personal and family relationships.

Goals

1. To learn to think strategically about conflict, rather than react blindly to it
   
   
2. To gain the ability to control conflict, rather than let it control you
   
   
3. To learn when to use, how to use, and when not to use Managerial Mediation, a core management competency
   
   
4. To create a personal action plan applying this core competency on the job

Topic outline

1. Beyond common sense: The human nature of conflict
2. The hidden effects of workplace conflict
3. Calculating the financial cost: Pure waste, no value added
4. Assessing risk of serious consequences: Torpedo submarines in our midst
5. How conflict degrades decision quality: The cancer in organizational effectiveness
6. The three conflict management systems: Where self-help skills are effective
7. The Essential Process of mediation: Your beacon in the dark
8. Assessing the severity of conflict: When to do it yourself, when to leave it alone, and when to call an expert
9. Overview of Managerial Mediation: Four surprisingly easy steps
10. How to conduct the Preliminary Meeting: Preparing the disputing employees to contribute to a constructive meeting
11. Planning the time-and-place context for Managerial Mediation: The nuts-and-bolts about when-and-where
12. How to perform the three Primary Tasks of the manager-as-mediator
13. Recognizing conciliatory gestures: The power of strategic vulnerability
14. Performing Managerial Mediation: Simple, specific behaviors
15. The three criteria for making agreements that last
16. Follow-up support: Ensuring the deal doesn't unravel
17. The key to successful Managerial Mediation: What most people don't know, and why
18. Why Mediation Works: The magic within the method
19. What to do if it doesn't work: Having a "Plan B" just in case
20. Your personal action plan: Putting Managerial Mediation into action on the job

Handout

This intensive one-hour webinar is condensed from the day-long classroom instructional program that has been used to train over 10,000 individuals on six continents in practical tools for managing workplace conflict. Click the thumbnail image to the right to view the complete set of materials from which the webinar handout has been extracted.

A reproducible resource document, including copyright waiver to permit lawful photocopying, is sent as a PDF document attached to email to each registrant. This handout may be photocopied for each additional co-located webinar attendee at no cost for personal reference during the webinar and thereafter. Dr. Dana will refer to the handout throughout the webinar.

Pre-work to leverage the learning

Contained in your registration-confirmation email will be a a user name and password for access to the Dana Measure of Financial Cost of Organizational Conflict, an on-line calculator yielding immediate results. Each member of your organization who will be attending the webinar may access this instrument and record their individual results. Aggregate results of all webinar participants will be reported during the webinar (individual and organizational identities are not disclosed). Comparisons of individual results with group results are often eye-opening.

Your confirmation email will also contain a link to an on-line formula for computing the return-on-investment (ROI) in conflict management training. Rarely does the ROI fail to exceed 1000%, even when using the most conservative estimates.

Dr. Dana will deliver the same telephonic training on a date and time convenient to you for $495. As with the public webinar option, you may coordinate participation of any number of your employees and reproduce the resource handout for each one. A special benefit of the private webinar, in addition to scheduling convenience, is an open two-way telephone line for questions and discussion particular to your organization's needs. And, your organization may receive an assessment of the current financial impact of conflict and the imbedded conflict management strategy using the Dana Conflict Benchmarking Instruments (a $500 value) at no additional cost. To discuss, call 913.432.2888 or toll-free 800.DR.CONFLICT (372-6635).

Select the $495 Private Webinar option when you register. You will receive a call within 48 hours to schedule a time and date of mutual convenience within the next 30 days.

International? MTI pays the telephone charge for private webinars anywhere in the world (audioseminar format only).

Instructor

"Conflict Doctor" Dan Dana is internationally recognized as one of today's most influential innovators and practitioners of consensus-building communication methods for organizations. His contributions to the field of workplace mediation include:

• Originator of Managerial Mediation and the simple yet remarkably powerful 4-step "Self Mediation" method, the core competencies for managing workplace conflict
• Designer of the MTI Training System, a cafeteria plan for strategic management of organizational conflict
• Developer of the Dana Measure of Financial Cost of Organizational Conflict
• Developer of the Dana Survey of Conflict Management Strategies
• Author of Managing Differences: How to Build Better Relationships at Work and Home, published worldwide in six languages
• Author of Conflict Resolution: Mediation Tools for Everyday Worklife, a featured book in the McGraw-Hill Briefcase Books series

Holding the Ph.D. in psychology, Dan served for several years as a professor of organizational behavior at the University of Hartford (Connecticut) Graduate School of Business, and has held faculty appointments at Syracuse University and several other institutions. (A former student once called him "Doctor Conflict," and the moniker stuck!)

As the founder and president of the Mediation Training Institute International, Dr. Dana seeks to expand global awareness and use of non-adversarial methods for managing human differences — in the workplace and beyond. Divisions of MTI have so far been established in Canada, Japan, South Korea, Romania, Africa, Singapore, and Hong Kong.

With a 25-year career as a dedicated specialist in organizational conflict, no one is better qualified to serve as your "conflict doctor" — he literally "wrote the book" on the subject.

Frequently asked questions

How many members of my organization can participate under one registration?

There is no limit. Many companies assemble as many employees as possible into one large conference room. Some have gathered over 100 employees in their auditorium, reducing the cost of training per employee to less than $3. Depending on your time zone, you may schedule a lunch-bag webinar with all your employees. The number of participants is limited only by the capacity of your physical facilities.

Is the webinar interactive? That is, can individual participants ask questions and receive answers?

Two brief question-and-answer periods are included, at the half-hour and at the close of the webinar. A facilitator will gather attendees' questions and pose them to Dr. Dana for response, thereby using time most efficiently. The webinar is often attended by a large number of people, so attention to individual questions is limited.

How can my company ensure post-webinar application of the material covered in the webinar?

We strongly recommend that one individual in the company be designated to facilitate follow-up implementation of the knowledge and skills gained in the presentation. Support and guidance for that individual is included in the handout.

Is it necessary to register in advance?

We recommend that you register at least 48 hours in advance of the webinar to ensure that you receive the handout (delivered as a PDF document attached to an email) and have time to duplicate it for each participant. You may also need time to ensure that all webinar participants are able to engage in the pre-work activity.

Is the pre-work required?

No, it is optional. However, most participants find it quite illuminating and beneficial to their overall learning experience.

I am an individual with interest in conflict management, not a member of an organization or team. May I participate on my own?

Yes, you may. However, you may wish to invite others to join you who share your interest. The registration fee is for each telephone line, not for each individual participant. So, sharing your line with others allows more people to benefit for the same cost.

Is there a long-distance charge for the call?

A toll-free dial-in number is provided for callers from the United States and Canada. International callers pay their ordinary long-distance charge for a call to the United States.

What time zone is used for the call-in time?

Webinars are scheduled using Eastern Time (New York) in the United States and Canada (GMT-0500, or GMT-0400 when Daylight Savings Time is in effect).

Comments by past participants

This was a very informative seminar. I have gained information that will help make my job more productive and make our company a better organization.

Excellent program for the smallest to the largest companies.

Empowers employees to resolve workplace disputes. Tremendous cost saver, when you consider the cost of defending lawsuits filed by employees (attorney fees can run into the hundreds of thousands of dollars, even if the employer "wins."

An additional tool for management skills. Gives me the ability to manage better. Give you a higher level of confidence to handle conflict, not fear conflict but take care of it head on. A step by step process that is doable!

Informative, interesting, good pointers. Appreciate the opportunity to have been given the seminar.

The [seminar] pointed out new approaches to resolve conflict between parties that are not part of traditional management strategies.

I believe the ideas presented in managing conflict will help us progress in the area of employee relations as well as saving money.

Gives management a new tool for handling conflict and increasing productivity.

Learned how to defuse situations before they become detrimental to company and other employees. Another management tool to add.

Will curtail the bickering and bring to the table a solution to the problem.

Will aid in evaluating conflict and give me an additional tool to manage conflict situations.

Will do a better job of recognizing conflict and reacting to it more quickly. Will be in a better position to offer support and guidance to management and employees under me.

Cost

Public option (at the date and time given above): $295 per telephone line. Any number of individuals or team members may attend and participate at your location. See FAQs.

Private option (on demand at a time and date convenient to you): $495 (includes cost of telephone call to any country). Any number of individuals or team members may attend and participate. You will receive a call within 48 hours to schedule a time and date of mutual convenience within the next 30 days.

Click here to register.
A new browser window will open so you may return to this page.

Once you complete payment, proceed to the page containing pre-webinar resources, including:

1. Your password to gain access to the Dana Measure of Financial Cost of Organizational Conflict, an on-line calculator yielding immediate results, and other webinar pre-work to leverage your learning.
2. A formula for computing your financial return-on-investment (ROI) in this training.
3. Reproducible handout, which you may photocopy for each webinar participant at your location.
4. Links to other resources to enable you and your organization to gain maximum value from the webinar.

About 48 hours prior to the date of the webinar, you will be sent the toll-free call-in number with PIN and instructions.