This Advanced Mediator Certification Course is aimed at improving the skills of practicing mediators or individuals who have previously completed a mediation training program of 30 hours or more. Participants who have completed MTI's Foundation Course (Level I) will be placed in a separate group to avoid repetition of content.
| 8:00 |
Continental Breakfast / Check-in
|
| 8:30 |
Introductions
• Goals/Staff/Materials package
• Procedures
• Skills for Speaking & Listening – GHOST & POWER
• Feedback Lights
• Building a Learning Community
• Course Objectives
• Schedule for the Week
• “My most recent mediation” |
| 9:45 |
Break (estimated) |
10:00 |
Managing Differences Theory and Practice
• Qualities of a Mediator
• Key concepts revisited
• The Five Stage Process
• Focus
• POWER
• GHOST
• Conflict Mountain
• Retaliatory Cycle
• Conciliatory Cycle
• Forces toward harmony |
| 12:00 |
Lunch |
| 1:15 |
Case Building
• What is mediatable?
• When to pull the plug? |
| 2:45 |
Break (estimated) |
| 3:00 |
MTI Model
• Pre-Mediation
• Deciding to Mediate
• Convening a Mediation
• Planning the Context
• The Preliminary Meeting
• The Consent to Mediate |
| 4:45 |
Debrief of the Day and Reflection |
DAY 2: Tuesday
|
| 7:30 |
Continental Breakfast / Networking |
| 8:00 |
Welcome and Review
• Parking Lot – Activity
• Case Building for Role Play – what issues are suitable for mediation – Activity
• Essential beliefs for resolving conflict |
| 8:15 |
Convening a Mediation
• In-take phone calls
• Meeting objections
• Planning the context |
| 9:45 |
Break (estimated) |
| 10:00 |
The Consent to Mediate
• Accountability
• Authority
• Who is the client?
• Legal considerations
• Meeting objections |
| 12:00 |
Lunch |
| 1:15 |
Managing Emotion
• Awareness Skills
• Behavioral Skills
• Contact Skills
• Decision Making skills |
| 3:30 |
Break (estimated) |
| 3:45 |
Managing Emotion (continued) |
| 4:45 |
Debrief of the Day and Reflection |
DAY 3: Wednesday
|
|
7:30 |
Continental Breakfast / Networking |
|
8:00 |
Welcome and Review
• Assignment of groups and cases
• Revisit Preliminary Meeting script |
|
9:45 |
Break (estimated) |
|
10:00 |
Practice with Coaches |
|
12:00 |
Lunch |
|
1:15 |
Coaching Communication Skills
• Dealing with Angry People
• Immediacy
• Courage and Curiosity
• Watching for and supporting Conciliatory Gestures
• Full Disclosure
• Conflict Mountain
• GHOST |
|
2:30 |
Break (estimated) |
|
2:45 |
Practice with Coaches |
|
4:45 |
Debrief of the Day and Reflection |
7:00 – 8:30 pm – Observation of a Mediation Demonstration by a Local Professional Mediator
|
DAY 4: Thursday
|
|
7:30 |
Continental Breakfast / Networking |
|
8:00 |
Welcome and Review
• Live Demonstration Debrief
• The Five Stage Model revisited |
|
8:30 |
Resolving Difficult Situations – Video
• Identifying Issues, Uncovering Interests – 3 Scenarios |
|
9:45 |
Break (estimated) |
|
12:15 |
Lunch |
|
1:15 |
Calling a Caucus
• Timing is Everything
• Remaining Loyal to the absent |
|
2:30 |
Break (estimated) |
|
2:45 |
Practice with Coaches |
|
4:45 |
Large Group Debrief |
DAY 5: Friday
|
7:30 |
Continental Breakfast / Networking |
8:00 |
Welcome and Review |
8:15 |
Practice #1 |
10:00 |
Practice Group #2 |
12:00 |
Lunch |
1:00 |
Practice Group #3 |
2:45 |
Practice Group #4 |
|
4:15 |
Debrief of weeks activities
• “ My most recent Mediation” revisited
• Action Planning |
|
4:30 |
Certificates for Completion of Level 2 and Celebrating the Learning |
|
5:00 |
PROGRAM CONCLUDES |
