The dictionary defines patience as “the state of bearing pain or trials without complaint; showing self-control; calm.” In times of conflict or negotiation, exhibiting patience can have a powerful impact on the outcome. Many conflicts start because of unfulfilled needs in the areas of control, recognition, affection, or respect. It is common for people to react quickly and fiercely when faced with circumstances that seem to threaten these basic human needs. Patience, though, often involves “not reacting,” at least not immediately, to an uncomfortable situation. Giving yourself (and others) a little time during the process can greatly enhance the possibility… Continue Reading Tips for Maintaining Patience During Conflict
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Monthly Archives April 2015
5 Steps to Control Your Anger
Conflict is rife with emotion. One that we frequently encounter is anger. While it is often a secondary emotion that is initially triggered by fear, anger is more visible and can trigger ineffective responses to conflict. One of the Conflict Dynamics Profile (CDP) active destructive responses is Displaying Anger which involves acting out the inner emotion. Angry displays can include raising one’s voice, swearing, and physical displays like slamming your hand on a table. Suppressed anger can also leak out as demeaning or retaliatory behaviors. In MTI’s Retaliatory Cycle, it is anger that fuels the wrong reflexes of Walk-aways and… Continue Reading 5 Steps to Control Your Anger
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