While it may be a critical competency, leaders are no more comfortable or competent in dealing with conflict than anyone else. This may be one reason why leaders rank it as the top area for personal development. (Larcker, Miles, Tayan, and Gutman, 2013) To manage conflict effectively, leaders need to be able to improve their self-awareness of how they currently manage conflict, recognize the importance of dealing with conflict constructively, learn how to regulate their emotions in conflicts settings, respond to conflict using constructive communications behaviors, and develop norms for their teams and organizations to use when addressing conflict. The… Continue Reading Leaders and Conflict Competence
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