Organizations want to know what kind of return on investment can come from improving their managers’ and employees’ ability to handle conflict effectively. It is a similar question to those asked about other types of training. In the case of conflict, the answer is easier to give. Cost Savings The Mediation Training Institute’s Organizational Cost of Conflict Measure provides an excellent tool for analyzing the out of pocket costs of conflict (www.mediationworks.com). It categorizes a number of cost factors related to conflict and provides a means of estimating these costs for an organization. Some of the key costs include managerial… Continue Reading The Value of Managing Conflict Effectively
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