During recent months heated exchanges that have been highlighted in the media have led some to describe a “coarsening” of our national discourse. The conflicts seem to point to polarization that could make collaboration unachievable. In Becoming a Conflict Competent Leader, Tim Flanagan and Craig Runde introduced the concept of “intensity levels” of conflict. On the lower end differences and misunderstandings are part of our normal experience and can be overcome by taking time to listen carefully to one another.  When these are not managed they can grow into disagreements which require more effort to resolve. When conflict is avoided or… Continue Reading Polarization and Conflict
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Dealing with conflict is often challenging, but when the particular conflict also involves a sensitive issue, it can be even more difficult.  Here are some tips to keep in mind when addressing a sensitive topic. Decide if a conversation is necessary. Some issues are simply not worth discussing because they’re of little consequence, or they seem to be resolving themselves without any kind of intervention. For others, you might want to wait to bring them up until you’ve gathered more information or had a chance to reflect on what you want to say. Some, though, need immediate attention because they’re causing… Continue Reading Addressing Sensitive Topics During Conflict
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