Refund Policy

Open-Enrollment Programs

Before a program begins, the Mediation Training Institute (MTI) at Eckerd College incurs substantial administrative costs related to your registration.  Therefore, the following fees apply:

Refund Policy Details

Any remaining balance of a cancelled program’s payment can be applied to another MTI program within one year of the original program date.  After one year, that balance is non-refundable. Refund policy current as of April 27, 2022.

Please note that by registering for a program offered by the Mediation Training Institute, you are agreeing to the terms and conditions of the Refund, Transfer and Substitution Policies.

Products and Assessments

The Mediation Training Institute (MTI) refunds clients 100% for returned hard-copy products within 30 days from its original purchase date excluding shipping costs.

After 30 days, we will charge a 25% restocking fee of the total price of the instruments returned.  To request a return, call Customer Service at 1-888-359-9906 or email [email protected]

Product returns will be accepted on the following conditions:

• They are in good condition and in complete sets (i.e., no missing forms, booklets, etc.)
• They are returned to the Mediation Training Institute (MTI) within 60 days of the original purchase date
• They are accompanied by a copy of the original invoice
• Shipping costs are paid by the client

This policy applies in its entirety to all MTI hard-copy products.  All returns are subject to verification and approval by MTI.

Questions regarding this policy may be directed in writing to:

Customer Service

Mediation Training Institute at Eckerd College

4200 54th Street South, St. Petersburg, FL  33711

Fax:  727-864-7575 or 888-359-9906

Email:  [email protected]